Política de reembolso

Return & Refund Policy

Welcome to Mariveli (mariveli.store). We want you to be completely happy with your purchase. If something isn't right, we're here to help — no matter where you're ordering from.

30-Day Return Window

You have 30 days from the date you receive your item to request a return. To be eligible, your item must be unused, unworn, in its original condition, with all tags attached, and in its original packaging. You'll also need to provide your receipt or proof of purchase.

How to Start a Return

To request a return, contact us at babyswetterdos2026@gmail.com with your order number and the reason for your return. Once your request is approved, we'll provide instructions on how and where to send your item. Please do not send items back without first requesting a return, as unrequested returns may not be accepted.

Depending on your location, you may be responsible for return shipping costs, or we may provide a prepaid label — we'll confirm this with you when your return is approved.

Damages, Defects, and Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong item, contact us immediately at babyswetterdos2026@gmail.com with photos of the issue so we can make it right as quickly as possible.

Exceptions

The following items cannot be returned: sale items, gift cards, and any personalized or custom-made products. If you have questions about whether your item qualifies for a return, please reach out to us before purchasing or before initiating a return.

Exchanges

The fastest way to get the item you want is to return your original item, and once that return is approved, place a new order separately.

Your Right to Cancel (EU, UK, and Other Applicable Regions)

If your order is shipped to the European Union, the United Kingdom, or another region with a legally mandated cooling-off or withdrawal period, you have the right to cancel or return your order within that region's required timeframe (currently 14 days in the EU and UK) from the date of delivery, for any reason and without justification. Your item must still meet the return conditions above (unused, with tags, in original packaging). This right is in addition to, and does not limit, any other rights available to you under your local consumer protection laws.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund has been approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to post the refund to your account.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at babyswetterdos2026@gmail.com.

Questions?

If you have any questions about this policy, reach out to us anytime at babyswetterdos2026@gmail.com — we're happy to help.